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Support Our advanced remote monitoring system is usually the first line of defence: intercepting,diagnosing and fixing problems as they arise. But our support extends also to helping you make best use of your technology, from dealing with network issues to creating a newsletter for customers. The Psychosis helpdesk connects our clients directly to an experienced engineer and if a site visit is necessary our response time is typically within two hours in central London. Our clients can access online reports showing the latest information on fault reporting, call history, progress and network availability. We are available round the clock and throughout the year - even on Christmas Day. We offer a flexible range of service options to suit the needs of small and medium enterprises, covering all aspects of our clients’ systems, whether installed by us or not. Find out more: Fixed cost unlimited support | On-site response | Proactive monitoring | Preventive maintenance |
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